Effective Date: 31 October 2026
Last Updated: 31 October 2026

1. Introduction

Welcome to IGP Agency (Innovative Growth Partner Agency).

These Terms & Conditions govern your access to and use of our website, https://igpagency.com, and the digital marketing, creative, consulting and other services provided by IGP Agency.

By accessing our website, submitting an inquiry, requesting a quotation, accepting a proposal or purchasing our services, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please discontinue using our website and services.

2. About Our Agency

IGP Agency (Innovative Growth Partner Agency) is a digital marketing and creative services agency providing solutions to businesses, brands, entrepreneurs and organisations.

Our services may include:

• Website Design & Development: WordPress website development, Shopify development, website redesign and related services.
• Performance Marketing: Meta Ads, Google Ads, Snapchat Ads and other paid advertising solutions.
• Social Media Marketing: Social media management, content planning, account management and publishing.
• Graphic Designing & Branding: Social media creatives, promotional graphics, brand identity and other design services.
• AI Video Production: AI-generated videos, promotional videos, advertising creatives and video content production.
• Search Engine Optimisation (SEO): Website optimisation, keyword research, on-page SEO and related services.
• Digital Marketing Consulting: Marketing strategies, campaign planning, business growth consulting and related solutions.

The exact scope of services will depend on the individual quotation, proposal or agreement accepted by the client.

3. Eligibility and Website Usage

By using our website or engaging our services, you confirm that:

• You are legally capable of entering into a binding agreement.
• Any information you provide is accurate and complete to the best of your knowledge.
• You will use our website for lawful purposes.
• You will not misuse, disrupt, damage or attempt to gain unauthorised access to our website or systems.
• You will not submit misleading, fraudulent, unlawful or harmful information through our website.

We reserve the right to restrict access to our website or services if these terms are violated.

4. Service Engagement and Agreements

All services provided by IGP Agency will be subject to the agreed scope, deliverables, pricing, timelines and other conditions specified in the relevant quotation, proposal, invoice or service agreement.

A service engagement may begin once:

• The client accepts the quotation or proposal.
• The applicable advance payment or initial payment is received, where required.
• Necessary information, materials and access are provided by the client.
• Any additional conditions specified in the agreement are fulfilled.

Any modifications to the agreed scope may require additional charges, revised timelines or a separate agreement.

In the event of any conflict between these general Terms & Conditions and a separately signed or expressly accepted project agreement, the project-specific agreement will prevail for that engagement to the extent of the conflict.

5. Pricing and Payment Terms

IGP Agency follows project-specific and service-specific payment structures.

Payment terms may vary depending on the nature, duration and scope of the project.

The applicable payment structure may include:

• 100% advance payment.
• Partial advance payment followed by milestone-based payments.
• Monthly advance payments for ongoing services.
• Other payment arrangements mutually agreed upon in writing.

The final pricing, applicable taxes, payment deadlines and payment schedule will be communicated through the relevant quotation, proposal or invoice.

Additional payment conditions:

1. Applicable GST and other statutory taxes will be charged as required by law.
2. Advertising budgets and third-party platform charges are separate from agency management fees unless expressly included in the proposal.
3. Any additional work outside the agreed scope may attract additional charges.
4. Payments must be made within the deadlines specified in the relevant invoice or agreement.
5. Delayed payments may result in temporary suspension of services, campaigns, deliverables or project activities.
6. IGP Agency reserves the right to recover outstanding payments through appropriate legal channels.

Work may resume once the outstanding payment obligations have been fulfilled and the resumption is mutually coordinated.

6. Cancellation and Refund Policy

We understand that clients may occasionally need to cancel or discontinue a project.

However, digital marketing, website development, creative production and other agency services often involve time, resources, planning and work commitments.

Our cancellation and refund policy is as follows:

A. Cancellation Before Work Begins

If a client cancels a project before any substantial work has started, the refund, if applicable, will be determined based on the applicable agreement, payment commitments and any costs already incurred.

B. Cancellation After Work Has Started

If a client cancels after work has commenced:

• Charges for work already completed will remain payable.
• Payments attributable to completed milestones will not be refundable.
• Third-party expenses, subscriptions, purchases or other committed costs may be deducted where applicable.
• Any remaining unused advance amount, if applicable, will be assessed for refund after accounting for the above obligations.

C. Monthly Retainer Services

For ongoing monthly services, cancellation or non-renewal must be communicated in accordance with the notice period specified in the applicable agreement.

Fees for services already delivered or for the applicable committed billing period will remain payable.

D. Non-Refundable Third-Party Expenses

Payments made to advertising platforms, hosting providers, domain registrars, software providers, stock media platforms or other third-party vendors are generally subject to those providers’ own refund policies.

IGP Agency cannot guarantee refunds from third-party providers.

Nothing in this section limits any refund or consumer rights that cannot legally be excluded under applicable law.

7. Client Responsibilities

Successful project execution requires cooperation and timely communication from both parties.

Clients agree to:

1. Provide accurate business information, content, images, logos and other required materials.
2. Provide necessary website, hosting, domain, social media and advertising account access.
3. Ensure that all materials supplied to IGP Agency are legally owned, licensed or authorised for use.
4. Review and approve content, designs, advertisements and other deliverables within reasonable timelines.
5. Provide clear feedback and communicate requested changes.
6. Make payments according to the agreed schedule.
7. Ensure that their products, services, claims, offers and business activities comply with applicable laws.
8. Inform IGP Agency of any important changes affecting the project.

Delays in providing information, access, approvals or payments may affect project timelines and deliverables.

IGP Agency will not be responsible for delays directly resulting from the client’s failure to fulfil these responsibilities.

8. Project Timelines, Revisions and Approvals

Project timelines will be communicated through the relevant quotation, proposal or agreement.

Timelines may vary depending on:

• Project complexity.
• Client feedback and approval schedules.
• Availability of required materials.
• Technical requirements.
• Third-party platform dependencies.
• Changes to the agreed scope.

Unless otherwise specified in writing, reasonable revisions will be handled according to the agreed project scope.

Additional revisions, major design changes, new features, additional pages or changes requested after approval may attract additional charges.

Once a client approves a design, creative, website layout, campaign or other deliverable, subsequent changes may be treated as additional work.

IGP Agency is not responsible for delays caused by late approvals or incomplete client information.

9. Advertising and Marketing Performance Disclaimer

IGP Agency provides digital marketing and advertising management services with the objective of improving online visibility, generating business opportunities and supporting marketing growth.

However, we do not guarantee specific advertising or business outcomes.

In particular, we do not guarantee:

• A fixed number of leads, inquiries or conversions.
• A guaranteed number of sales or customers.
• Guaranteed Return on Investment (ROI) or Return on Ad Spend (ROAS).
• Guaranteed Google search rankings.
• Guaranteed website traffic or social media growth.
• Guaranteed advertising account approvals.
• Guaranteed revenue, profitability or business growth.

Advertising and marketing performance depends on multiple factors, including advertising budgets, audience behaviour, market conditions, competition, product quality, pricing, website performance, sales processes and third-party platform algorithms.

Clients acknowledge that marketing campaigns involve testing, optimisation and continuous adjustments.

IGP Agency will make reasonable professional efforts to manage and optimise campaigns according to the agreed scope but cannot guarantee specific results.

10. Third-Party Platforms and Services

Our services may involve third-party platforms and tools, including:

• Google Ads and Google Analytics.
• Meta Ads, Facebook and Instagram.
• Snapchat Ads.
• WordPress.
• Shopify.
• WhatsApp.
• Hosting and domain service providers.
• Other software, advertising and marketing platforms.

These platforms operate independently and are governed by their own terms, policies and technical requirements.

IGP Agency does not control third-party platform policies, algorithms, technical changes, service interruptions, account suspensions or advertising approval decisions.

We will not be responsible for losses resulting from third-party platform failures, policy changes, outages or restrictions beyond our reasonable control.

Clients are responsible for complying with the applicable policies of platforms used for their businesses.

11. Intellectual Property Rights and Ownership

Intellectual property rights relating to services and deliverables will be handled as follows.

A. Client Ownership

Upon receipt of full payment for the relevant project, the client will receive ownership of the final approved deliverables specifically created for that client, to the extent that such rights can legally be transferred.

This may include final approved:

• Website designs and agreed website deliverables.
• Social media creatives.
• Promotional graphics.
• Marketing videos.
• Branding assets.
• Other agreed creative materials.

B. Agency Ownership

IGP Agency retains ownership of its pre-existing intellectual property, including:

• Internal templates and frameworks.
• Proprietary processes and methodologies.
• Reusable design systems and components.
• Internal tools and workflows.
• Know-how, techniques and general business methods.
• Pre-existing software, code and resources.

Unless specifically included in the agreement, ownership of editable source files, working files, internal templates and reusable production assets is not automatically transferred.

C. Third-Party Materials

Third-party fonts, stock images, music, software, plugins, themes, AI tools and other licensed resources remain subject to their respective licence terms.

Clients may need separate licences or subscriptions to continue using certain third-party materials.

12. Portfolio Rights and Promotional Use

IGP Agency reserves the right to showcase its completed projects and professional work as part of its portfolio and promotional activities.

This may include:

• Displaying completed website designs and website links.
• Showcasing social media creatives and marketing videos.
• Displaying branding and graphic design projects.
• Sharing publicly available campaign creatives.
• Mentioning the client’s business name and displaying its publicly used brand identity.
• Sharing publicly available project examples on our website, social media accounts, presentations, proposals and marketing materials.

These rights help demonstrate our experience, creative capabilities and professional work to prospective clients.

Confidentiality and Restrictions:

IGP Agency will not intentionally disclose confidential business information, private customer information, unpublished financial information or sensitive client data as part of its portfolio.

If a client requires a project to remain confidential, or wishes to restrict portfolio use, such restrictions must be communicated and mutually agreed upon in writing before the relevant work is undertaken or published.

Any separately agreed confidentiality obligations will prevail over this general portfolio provision.

13. Confidentiality

Both IGP Agency and its clients agree to handle confidential information responsibly.

Confidential information may include:

• Business strategies and internal plans.
• Financial information.
• Customer databases and personal information.
• Login credentials and account access details.
• Unpublished marketing campaigns.
• Proprietary business information.

Neither party should disclose confidential information to unauthorised individuals or organisations, except where disclosure is required by law or authorised by the relevant party.

This obligation does not apply to information that is already publicly available, independently developed or lawfully obtained without confidentiality restrictions.

14. Website Development and Technical Limitations

For website development, maintenance and related services:

• The scope of work will be defined in the relevant proposal or agreement.
• Domain registration, hosting, premium themes, plugins, software licences and other third-party expenses may be charged separately.
• Website performance may depend on hosting infrastructure, third-party plugins, integrations and external services.
• Additional features or functionality outside the agreed scope may attract additional charges.
• Clients are responsible for maintaining access to their domain, hosting and other accounts unless otherwise agreed.

IGP Agency will take reasonable care while performing website development and maintenance work but cannot guarantee uninterrupted website availability or complete freedom from technical issues.

15. AI-Generated Content and Creative Services

IGP Agency may use artificial intelligence tools and technologies to create videos, images, graphics, voiceovers, marketing content and other creative materials.

Clients acknowledge that:

• AI-generated content may require human review and editing.
• AI tools may produce inaccuracies or unexpected results.
• Some AI platforms may have specific licensing and usage restrictions.
• AI-generated content may not always be unique or exclusive.
• Certain AI outputs may require additional review before commercial publication.

IGP Agency will make reasonable efforts to deliver creative materials according to the agreed brief and quality requirements.

Clients remain responsible for verifying the accuracy of factual claims, product representations and business information included in their approved advertisements and content.

16. Limitation of Liability

To the maximum extent permitted by applicable law, IGP Agency will not be liable for:

• Indirect, incidental or consequential losses.
• Loss of anticipated profits or business opportunities.
• Losses resulting from third-party platform restrictions or service interruptions.
• Advertising performance that differs from projections or expectations.
• Technical failures outside our reasonable control.
• Inaccurate or misleading information supplied by clients.
• Unauthorised use of client accounts resulting from compromised credentials or security practices outside our reasonable control.

To the extent permitted by applicable law, IGP Agency’s aggregate liability arising from a particular service engagement will not exceed the fees actually paid to IGP Agency for the specific service giving rise to the claim during the three months preceding the event.

This limitation does not exclude liability that cannot legally be excluded or limited under applicable law.

17. Indemnification

Clients agree to indemnify and hold IGP Agency, its owners, employees and representatives harmless against third-party claims, losses, liabilities and reasonable legal expenses arising from:

• Unlawful or misleading information supplied by the client.
• Infringement of third-party intellectual property rights through materials supplied by the client.
• The client’s products, services or business activities.
• The client’s violation of applicable laws or third-party platform policies.
• Unauthorised use of materials or accounts provided by the client.

This clause applies to the extent that the relevant claims arise from the client’s acts, omissions or breach of these Terms & Conditions and is subject to applicable law.

18. Suspension and Termination of Services

IGP Agency reserves the right to suspend or terminate services in circumstances including:

• Non-payment of outstanding invoices.
• Material breach of agreed terms.
• Fraudulent, unlawful or misleading activities.
• Abuse or harassment of agency personnel.
• Use of our services for prohibited or illegal purposes.
• Failure to provide necessary information or access despite reasonable requests.

Where reasonably possible, we will provide notice and an opportunity to resolve the issue before suspension or termination.

Clients may also request termination of services by providing notice according to the applicable service agreement.

Any outstanding payments, completed work, committed expenses and other contractual obligations will remain payable as applicable.

19. Force Majeure

IGP Agency will not be held responsible for delays or failure to perform obligations resulting from events beyond its reasonable control.

Such events may include:

• Natural disasters.
• Government restrictions or regulatory actions.
• Internet or infrastructure failures.
• Cyberattacks or major security incidents.
• Third-party platform outages.
• War, civil unrest or other emergencies.
• Other unforeseen circumstances beyond reasonable control.

We will make reasonable efforts to resume affected services when circumstances permit.

20. Privacy and Data Protection

Your use of our website and services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, process and protect personal information.

You can review it here:

Privacy Policy

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

21. Changes to These Terms & Conditions

IGP Agency reserves the right to update, modify or revise these Terms & Conditions from time to time.

Changes will be published on this page along with an updated revision date.

Your continued use of our website after changes are published will be subject to the updated terms.

Changes to an existing client agreement will be governed by the terms of that agreement and applicable law; website updates alone will not automatically amend a separately agreed project contract.

22. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these terms or our services will be subject to the jurisdiction of the competent courts in Gautam Buddh Nagar, Uttar Pradesh, India, subject to applicable law.

Nothing in this clause limits any mandatory legal rights or jurisdictional protections available to consumers under applicable law.

23. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by law.

24. Contact Information

For questions, concerns or clarification regarding these Terms & Conditions, please contact us:

Business Name: IGP Agency (Innovative Growth Partner Agency)

Website: https://igpagency.com

Email Addresses:

• info@IGPAgency.com
• instantgrowthpartner@gmail.com

Business Address:

Sector 63, Noida, Uttar Pradesh – 201301, India.

---

© 2026 IGP Agency. All Rights Reserved.